Course overview.
Join our Emotional Intelligence course to elevate your emotional awareness and interpersonal skills, empowering you to navigate life's challenges with greater finesse. This programme provides a dynamic learning experience, with hands-on exercises and real-world case studies that allow you to apply emotional intelligence in various situations. From understanding the five key components of emotional intelligence to enhancing your empathy, self-regulation, and social skills, you will gain a comprehensive understanding of how to thrive both personally and professionally. Enrol now to become an emotionally intelligent leader, improve your decision-making abilities, and unlock your potential for personal and career success in a world that values emotional intelligence more than ever.
Delegates join us from Cardiff, Newport, Swansea and across South Wales. Choose a scheduled classroom date at our Bridgend training venue, join live online, or book the Emotional Intelligence course in-house at your own premises anywhere in Wales or the UK.
Who it's for.
This course is designed for individuals seeking to enhance their emotional intelligence in both personal and professional contexts. It's valuable for professionals, leaders, managers, and anyone looking to improve self-awareness, relationship management, and decision-making skills to excel in their careers and personal lives. Whether you are a seasoned business leader or an individual aiming to develop your emotional intelligence, this course equips you with the essential skills to become an emotionally intelligent leader and succeed in navigating complex social and emotional situations with finesse.
What you'll learn.
Module 1: Foundations of Emotional Intelligence
In this foundational module, participants will explore the core principles of emotional intelligence, covering key concepts such as self-awareness, self-regulation, and empathy. Through interactive discussions and self-assessment activities, participants will gain a solid understanding of the foundational elements of emotional intelligence and their impact on personal and professional success.
Module 2: Developing Emotional Intelligence Skills
This module focuses on practical skills and strategies to develop emotional intelligence, including effective communication, interpersonal skills, and conflict resolution. Participants will learn how to apply emotional intelligence in various situations, fostering positive relationships and enhancing collaboration. Through role-playing scenarios and real-world examples, participants will refine their skills in developing and utilising emotional intelligence competencies.
Module 3: Leveraging Emotional Intelligence for Leadership
The final module explores the application of emotional intelligence in leadership roles, covering topics such as leadership communication, team dynamics, and organisational influence. Participants will learn how to leverage emotional intelligence to lead with authenticity, inspire teams, and navigate complex leadership challenges. Through case studies and strategic discussions, participants will develop the skills needed to enhance their leadership effectiveness through the strategic application of emotional intelligence.
What you'll leave with.
By the end of the day you'll be able to:
- Describe the five components of emotional intelligence and assess your own strengths
- Recognise your emotional triggers and use techniques to pause before responding
- Practise active listening and empathy in everyday conversations
- Handle conflict and give feedback without damaging relationships
- Apply emotional intelligence to motivate, support and lead a team
Before you book: None. Useful at any career stage, and especially for new and aspiring managers. Not sure it's the right level? Take the one-minute self-check.
Pairs well with:
From self-awareness to leadership.
Emotional intelligence builds from the inside out. Here's how the day moves from understanding yourself to leading others. Select any stage to jump to it.
Is this course right for you?
Five quick questions, about a minute. You'll get an honest read on whether Emotional Intelligence fits where you are now, and which parts of the course will help you most.
This course is fully fundable through ReACT+.
If you've been made redundant or are facing redundancy in Wales, the Welsh Government's ReACT+ scheme can fund up to £1,500 toward this course — plus childcare, travel and accommodation expenses. We'll handle the application.
Benefits of Attending This Course
Develop greater self-awareness, stronger interpersonal skills and increased resilience in the workplace. Learn how emotional intelligence can improve leadership, communication, teamwork and decision-making while helping you build more positive and productive professional relationships.
What delegates said.
Three unedited quotes from professionals who've taken our Emotional Intelligence Session. From public bodies, household names and growing Welsh businesses, and what the session actually changed for them.
I expected a fairly standard session on communication, but it went much deeper than that. Understanding my own emotional triggers and how they affect the way I respond to people has already changed how I handle difficult conversations at work. A genuinely useful day.
The section on empathy and active listening really stood out for me. I realised how often I'm thinking about my response instead of properly listening to the person in front of me. I left with practical techniques for managing conversations, building better relationships and communicating with much more awareness.
What made this session different was that it wasn't just theory. We looked at self-awareness, emotional regulation, empathy and how to respond under pressure, with practical exercises throughout. I came away with a much better understanding of how my behaviour affects the people around me and how small changes can make a big difference.
Ascent Training Wales · Bridgend.
Our conference room is purpose-built for effective training — bright, modern, and fully equipped for workshops, seminars and accredited sessions.
Llynfi Enterprise CentreHeol Ty Gwyn Industrial Estate
Maesteg, Bridgend, CF34 0BQ
Develop Emotional Intelligence for Professional Success
Increase Self-Awareness
Understand your emotions, recognise behavioural patterns and learn how they influence your decisions and interactions.
Strengthen Relationships
Develop empathy, active listening and communication skills that improve teamwork, leadership and collaboration.
Manage Pressure Effectively
Build resilience and learn practical techniques for managing emotions, resolving conflict and responding positively to challenging situations.
What people get wrong.
Three things we hear before almost every Emotional Intelligence course, and what's actually true.
You either have emotional intelligence or you don't.
Reality
The behaviours behind it, such as noticing triggers, pausing and listening, can be developed with deliberate practice.
Emotionally intelligent people are always nice.
Reality
EI means being accurate about emotions, yours and other people's. Sometimes that leads to a harder conversation, handled well.
Emotions have no place at work.
Reality
They're present whether we acknowledge them or not. EI is about using that information well rather than being driven by it.
Common questions.
Quick answers to what most people ask before booking. Still need help? Get in touch.
How long is the course and where is it delivered?
How much does it cost and what's included?
When is the next date available?
Is this course eligible for ReACT+ funding?
Can you deliver this course in-house for our team?
Can emotional intelligence really be learned?
Is this course only for managers?
How can I keep developing after the course?
From the classroom.
Our Bridgend venue is purpose-built for working learning — bright, modern, configurable for cohorts of four to twelve, with quality AV throughout and free parking right outside.
Llynfi Enterprise Centre · Bridgend · More about our venue →
Understand people. Lead better.
Emotional intelligence is the ability to understand and manage your own emotions while recognising and responding effectively to the emotions of others. This practical course in Cardiff helps professionals, managers and teams build stronger communication, relationships and leadership skills that can make a real difference in the workplace.
Understand yourself
Develop greater awareness of your emotions, behaviours, strengths and triggers, helping you respond more thoughtfully and effectively in challenging situations.
Communicate better
Learn how emotional intelligence can improve listening, communication and collaboration, helping you build more positive and productive working relationships.
Lead with confidence
Explore practical approaches to motivating others, managing difficult conversations, handling conflict and creating a supportive environment for your team.
Build stronger teams
Understand how empathy, trust and self-awareness can help create stronger teams, improve workplace relationships and support better collaboration across organisations.
Support Welsh workplaces
Develop people skills that can benefit businesses and organisations across Cardiff and Wales, helping individuals and teams work together with greater confidence, resilience and understanding.
More in Management.
Courses that pair well with Emotional Intelligence Course, or that your team often takes as a sequence.
Ready when you are.
Book Emotional Intelligence Course for £275 a seat, or send us a brief and we'll come back with a tailored in-house quote for your team within two working days.