Terms of service.

About these terms.

These Terms of Service ("Terms") govern your use of the Ascent Training Wales website and the booking and delivery of our training courses and services. By booking a course or using this website you accept these Terms. Please read them carefully; they include important information about cancellation rights, payment, intellectual property and liability.

"We", "us" and "our" refer to Ascent Training Wales, whose registered office is Llynfi Enterprise Centre, Heol Ty Gwyn Industrial Estate, Maesteg, Bridgend, CF34 0BQ. "You" refers to the person or organisation booking or using our services. "Course" means any training course, masterclass, in-house programme or speaker engagement we deliver.

Bookings and the contract.

Pricing and payment.

Course prices are as published on our website at the time of booking. All prices are in pounds sterling and exclusive of VAT unless otherwise stated. We accept payment by bank transfer, card payment and purchase order from public bodies and corporate customers. Where you pay by invoice, payment is due within 30 days of the invoice date unless we have agreed different terms in writing.

Late payment may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to refuse future bookings from customers with overdue invoices.

Cancellation and refund policy.

We understand that plans change. Our cancellation policy balances your flexibility with our need to plan resources:

• 14+ days before the course: full refund or transfer to another date at no charge.
• 7–14 days before the course: 50% refund, or full transfer to another date.
• Less than 7 days before the course: non-refundable, but we will transfer your seat to another date or another delegate from your organisation at no charge.

To cancel or transfer, email us. If we cancel a course (for example due to insufficient bookings) we will refund the course fee in full or transfer your booking to an alternative date — at your choice. We are not liable for incidental costs (travel, accommodation, lost time) where a course is cancelled.

Course delivery.

We will use reasonable care and skill in delivering courses. Course content and trainers may vary from time to time to maintain currency and reflect operational requirements; we will tell you in advance of material changes that affect your booking.

Where a course is delivered at a third-party venue, the venue's own rules and policies apply alongside these Terms. Where a course is delivered online (live or recorded), you are responsible for ensuring you have suitable internet access and a quiet environment to participate.

Intellectual property.

All training materials — including slides, workbooks, exercises, recordings and any digital assets we provide — remain the intellectual property of Ascent Training Wales. We grant you a personal, non-transferable licence to use the materials for your own learning and reference. You may not reproduce, redistribute, modify or commercially exploit our materials without our prior written consent.

You retain ownership of any materials you bring to or create during a course (including notes, exercises you complete with your own data, and post-course outputs). Where a course exercise produces a document jointly with our trainer, joint ownership applies unless we agree otherwise in writing.

Conduct on courses.

We ask all delegates to participate respectfully and constructively. We reserve the right to require a delegate to leave a course (without refund) where their conduct seriously disrupts other delegates or our trainer, presents a safety risk, or involves harassment, discrimination or unlawful behaviour. In such cases we will inform the booking organisation.

Limitation of liability.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, our total liability to you in respect of any loss arising under or in connection with a course booking — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the price paid for the course. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill or loss of anticipated savings.

We make no warranty that any specific business outcome will result from attending a course. Outcomes depend on factors outside our control, including how delegates apply what they learn.

Force majeure.

Neither party will be in breach of these Terms, nor liable for delay or failure to perform, due to causes beyond reasonable control — including (without limitation) public-health emergencies, severe weather, transport disruption, industrial action, civil unrest, or interruption to utilities and telecommunications. Where force majeure prevents delivery of a course, we will offer a transfer to another date or a refund.

Data protection.

We process personal data in accordance with UK GDPR, the Data Protection Act 2018 and our privacy policy. Please read the privacy policy for the full detail on what we collect, why, and your rights.

Complaints and disputes.

If you are unhappy with any aspect of a course or our service, please tell us. Email hello@ascenttrainingwales.co.uk with the details and we will respond within five working days. We take complaints seriously and aim to resolve them quickly and fairly.

If a complaint cannot be resolved between us, you may have rights to refer the matter to a relevant ombudsman or to take legal action. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Changes to these terms.

We review these Terms at least once a year and whenever we make material changes to our services. The version that applies to your booking is the version in force when we confirmed your booking — changes don't apply retrospectively.

Get in touch.

Questions about these Terms? Email hello@ascenttrainingwales.co.uk. We reply same working day, Monday to Friday.