Course overview.
The day combines structured learning on the patterns that create inclusive and non-inclusive workplaces, a clear-eyed look at unconscious bias (what the research actually supports and what it doesn't), and a heavy emphasis on the practical communication and intervention skills that determine whether a manager actually changes the day-to-day experience of their team.
Who it's for.
Line managers, senior managers, HR business partners, and organisational leaders responsible for setting culture. Particularly useful for managers new to people leadership, organisations responding to a specific incident or culture audit, and senior leaders wanting to model the behaviours they expect from their managers.
What you'll learn.
The evidence base — what actually works
An honest look at the research on unconscious-bias training (more nuanced than the popular debate suggests), the interventions with strong evidence behind them (behavioural commitment, structured decision-making, accountability mechanisms) and the ones with weaker evidence (one-off awareness training, mandatory programmes without follow-through).
Communication and the practical interventions
The conversational disciplines that distinguish inclusive managers — calling-in vs calling-out, the language of meaningful apology, structured listening, and the meeting and feedback practices that reduce the friction faced by colleagues from under-represented groups.
When something goes wrong
The intervention playbook for the situations every manager will eventually face: a complaint about a peer's behaviour, an off-colour comment in a team meeting, a request to support someone through a personal disclosure. The structured responses that protect both the person harmed and the integrity of the workplace.
Book your place.
Fill in the form and we'll confirm your booking the same working day. Invoice on request — we accept PO numbers from public bodies and corporate accounts.
Reserve your seat.
Book the Sensitivity Training for Managers course. We'll confirm your seat by email the same working day. PO numbers and invoicing accepted.
Got it — your booking enquiry is in.
We'll confirm your seat by email within the same working day. You should also see a copy of your enquiry in your inbox. Need anything urgent? Email hello@ascenttrainingwales.co.uk or use the live chat.
This course is fully fundable through ReACT+.
If you've been made redundant or are facing redundancy in Wales, the Welsh Government's ReACT+ scheme can fund up to £1,500 toward this course — plus childcare, travel and accommodation expenses. We'll handle the application.
Benefits of Attending This Course
Develop the awareness and interpersonal skills needed to lead diverse teams with confidence and empathy. Learn how to communicate more effectively, manage sensitive workplace situations and create a more inclusive, respectful and productive working environment.
Ascent Training Wales · Bridgend.
Our conference room is purpose-built for effective training — bright, modern, and fully equipped for workshops, seminars and accredited sessions.
Llynfi Enterprise CentreHeol Ty Gwyn Industrial Estate
Maesteg, Bridgend, CF34 0BQ
Develop Greater Awareness and Sensitivity as a Manager
Build Inclusive Leadership Skills
Learn how to recognise different perspectives, support diverse teams and create a respectful workplace culture where people can perform at their best.
Improve Communication and Relationships
Develop greater awareness of behaviours, emotions and communication styles to strengthen trust, collaboration and engagement with colleagues.
Handle Workplace Challenges Effectively
Gain practical techniques to manage sensitive situations, resolve misunderstandings and make fair, informed decisions as a leader.
Common questions.
Quick answers to what most people ask before booking. Still need help? Get in touch.
How long is the course and where is it delivered?
How much does it cost and what's included?
When is the next date available?
Is this course eligible for ReACT+ funding?
Can you deliver this course in-house for our team?
From the classroom.
Our Bridgend venue is purpose-built for working learning — bright, modern, configurable for cohorts of four to twelve, with quality AV throughout and free parking right outside.
Llynfi Enterprise Centre · Bridgend · More about our venue →
More in Management.
Courses that pair well with Sensitivity Training for Managers, or that your team often takes as a sequence.
Ready when you are.
Book Sensitivity Training for Managers for £275 a seat, or send us a brief and we'll come back with a tailored in-house quote for your team within two working days.