Course overview.

Hands-on throughout, working from real workplace scenarios: building a rules-and-folders system that survives a thousand-message week, mastering Search to find anything in seconds, calendar techniques that protect deep work, and the lesser-known features (Quick Steps, conditional formatting, board view) that the productivity power users rely on.

Who it's for.

Anyone who spends meaningful time in Outlook daily — knowledge workers, administrators, executive assistants, sales and account managers, project managers. Particularly useful for people who feel their inbox manages them more than they manage it.

What you'll learn.

Course overview.

Develop practical skills in Microsoft Outlook and learn how to manage email, calendars, contacts, tasks and everyday communication more effectively. Across one day, you'll explore the key tools and functions within Outlook, learning how to organise your inbox, create and manage appointments, schedule meetings and use Outlook to improve productivity. The course focuses on practical workplace techniques that help you communicate efficiently and stay organised.

Who it's for.

This course is designed for business users, administrators, managers, office staff and professionals who use Microsoft Outlook as part of their daily work. It is suitable for users who want to improve their existing Outlook skills or develop greater confidence with the application's productivity and organisation features. Basic computer skills are helpful, but no previous Outlook training is required.

What you'll learn.

You'll learn how to use the main tools and functions within Microsoft Outlook, including email, folders, rules, categories, flags, search, calendars, meetings, appointments, contacts, tasks and reminders. The course also covers managing attachments, organising and prioritising messages, creating email signatures, using automatic replies, scheduling meetings, sharing calendar information and managing day-to-day communications. You'll explore practical techniques for keeping your inbox organised, managing your workload and using Outlook more efficiently in a professional environment.